Frequently Asked Questions
Welcome to our FAQ page! We’ve compiled answers to common questions about our private gym services, memberships, and training programs. Whether you’re curious about our offerings or how we can support your fitness journey, you’ll find it here. Still have questions? Visit our Contact Us page, and we’d be happy to help!
Where are you located?
Lower Pacific Heights:
2863 California Street
In Lower Pac Heights between Divisadero and Broderick
Tam Junction:
215 Shoreline Highway
At Tam Junction beside Walgreens and Upside Coffee
Cow Hollow (coming Fall 2026)
1906 Union Street
What are your hours?
Lower Pacific Heights:
Monday to Thursday 5:30 a.m. – 8 p.m.
Friday 5:30 a.m. – 7 p.m.
Saturday and Sunday 8 a.m. – 2 p.m.
Tam Junction:
Monday to Thursday 5:30 a.m. – 8 p.m.
Friday 5:30 a.m. – 7 p.m.
Saturday and Sunday 8 a.m. – 2 p.m.
Note: our Trainers and Unlimited Monthly Members get extended access!
Do I have to make a reservation?
Yes. Reservations are always required for both pod bookings and classes. Each appointment lasts 60 minutes. You’re welcome to use our shared equipment (cable & lower body machines, cardio equipment) for 15 minutes before and after your scheduled sessions.
Do you offer drop-ins?
Yes. You can purchase a Drop-in Pass for $41.99 during Peak Hours (weekdays open – 10am, 4pm – close) and $39.99 otherwise. A reservation is still required. We recommend downloading The Yard app for the easiest purchasing and booking experience (See more info about our memberships here)
Not sure if strength training at The Yard is right for you? Book a complimentary 30-minute Guided Tour + Assessment with a staff member at any of our locations where you’ll get a tour, Q&A, and (time permitting) a quick barbell orientation or bodyweight assessment.
What happens if I miss my scheduled session?
You’re able to cancel your reservation in our app up to 24 hours before your scheduled session. If you realize you’re not able to make it to your scheduled sessions and it’s within that 24 hour window, please text us at (415) 212-8739 and we’ll cancel on your behalf. As outlined in your contract, late cancellations may be subject to a $41.99 fee or a credit from your account if we are otherwise fully booked. If we were not fully booked during that time, we will not charge the fee/ will refund the credit to your account retroactively, at management’s discretion. (edited)
What happens if I break my 12-month membership?
When you sign up for a 12-month Individual Unlimited Monthly Membership, you’re entitled to a ~20% discount. You’re charged monthly on your purchase date. In the event that you need to break your contract, you’ll be charged the discount that you received. For example, if you completed 3 out of the 12 months, that means you received 3 months worth of discounts off the full price. We’ll charge your credit card that discounted amount. (3 x $52 discount = $156) There are no additional penalty fees.
Can I work out with a friend?
It depends on your membership. Two is the maximum number of people we allow to work out in a pod at one time, plus a personal trainer. Our Drop-in permits you to bring a friend to work out with in the pod, while our Partner Unlimited Membership allows you to each book your own pods when working out at separate times. Individual Unlimited Monthly Members are not permitted to bring a guest.
ClassPass users are not permitted to bring a friend to class.
How do I get started?
We recommend downloading The Yard app (or you can book online). Once you’ve created an account and successfully logged in, you can buy packages, book pods and classes, and manage your account. If you have questions, call/text (415) 212-8739 or email support@goyard.fit.
Why is the front door locked at different times?
We are a small team and the front door is occasionally locked during unstaffed hours. To gain entry, download the Kisi app. When you have the app installed, enter your Yard/Mindbody email to receive a sign-in link. For the manual sign in option, use “goyard” as your organization domain. To use when the door is locked, simply hold your phone up to the reader at the front door.
Do I need to check in?
Our goal is to ensure that every visitor to The Yard (members, trainers, and trainer clients) has their liability waiver signed in our Mindbody system. If a staff member is present on your first visit, they will greet you and make sure you have your waiver signed. If no staff member is present in San Francisco, sign in on the iPad. After your first visit, you’re not required to sign in.
Can I get a tour?
Yes. Tours and info sessions can be scheduled by emailing support@goyard.com or calling/texting (415) 212-8739.
What is a pod?
A pod is your very own workout space that comes equipped with a squat rack, plates, bench, and dumbbells with fan bikes and rowers near each station. You are welcome to bring other equipment like kettlebells and bands back to your pod. We ask that you return all equipment when you’re finished.
Do you accept ClassPass and Wellhub (FKA Gympass)?
Wellhub users book Pods and Group Classes through The Yard app and check in on their Wellhub app upon arrival. At this time, ClassPass can only be used for Group Classes.
How do I get a personal trainer?
You’re welcome to reach out directly to any of our independent personal trainers that you see listed on the Find a Trainer page or follow the steps on the page if you’d like assistance being placed with a trainer.
Can I bring my dog?
We love your furry friends, but we do not allow dogs at either studio.
What inspired The Yard?
As a former college football player, weightlifting had been a fundamental part of Joe Cicero’s life for over 20 years. However, he noticed that at most commercial gyms, the most crucial equipment (i.e., the barbell and rack) were often unavailable, causing him to anxiously wait for access or rush through his workouts for whoever was waiting on him. That’s why, in 2021, he founded The Yard, one of the best gyms in the Bay Area, where members and trainers have their own equipment and can be more efficient with their workouts than ever before.