Frequently Asked Questions
Welcome to our FAQ page! We’ve compiled answers to common questions about our private gym services, memberships, and training programs. Whether you’re curious about our offerings or how we can support your fitness journey, you’ll find it here. Still have questions? Visit our Contact Us page, and we’d be happy to help!
Where are you located?
San Francisco:
2863 California Street
In Lower Pac Heights between Divisadero and Broderick
Mill Valley:
215 Shoreline Highway
At Tam Junction beside Walgreens and Upside Coffee
What are your hours?
San Francisco:
Monday to Thursday 6:30 a.m. – 8 p.m.
Friday 6:30 a.m. – 7 p.m.
Saturday and Sunday 8 a.m. – 2 p.m.
Mill Valley:
Monday to Thursday 5:30 a.m. – 8 p.m.
Friday 5:30 a.m. – 7 p.m.
Saturday and Sunday 8 a.m. – 2 p.m.
Do I have to make a reservation?
Yes. Reservations are always required for both pod bookings and classes. Each appointment lasts 60 minutes. You’re welcome to warm up and cool down in our turf area for 15 minutes before or after your reservation.
Do you offer drop-ins?
Yes. You can purchase a Drop-in Pass for $39. We also offer Unlimited Week Memberships for $75. A reservation is still required.
Can I work out with a friend?
It depends on your membership. Two is the maximum number of people we allow to work out in a pod at one time, plus a personal trainer. Our Drop-in and Starter 5-packs permit you to bring a friend to work out with in the pod, while our Unlimited Partner Membership allows you to each book your own pods when working out at separate times.
ClassPass users are not permitted to bring a friend unless that friend has also booked through ClassPass at a later time
Do you offer any group or corporate membership options?
Yes. Visit our Group Membership page to learn more.
How do I get started?
We recommend downloading The Yard app (or you can book online). Once you’ve created an account and successfully logged in, you can buy packages, book pods and classes, and manage your account. If you have questions, call/text (415) 212-8739 or email [email protected].
Why is the front door locked at different times?
We are a small team and the front door is occasionally locked during unstaffed hours. To gain entry, download the Kisi app. When you have the app installed, enter your Yard/Mindbody email to receive a sign-in link. For the manual sign in option, use “goyard” as your organization domain. To use when the door is locked, simply hold your phone up to the reader at the front door.
Do I need to check in?
Our goal is to ensure that every visitor to The Yard (members, trainers, and trainer clients) has their liability waiver signed in our Mindbody system. If a staff member is present on your first visit, they will greet you and make sure you have your waiver signed. If no staff member is present in San Francisco, sign in on the iPad. After your first visit, you’re not required to sign in.
Can I get a tour?
Yes. Tours and info sessions can be scheduled by emailing [email protected] or calling/texting (415) 212-8739.
What is a pod?
A pod is your very own workout space that comes equipped with a squat rack, plates, bench, and dumbbells with fan bikes and rowers near each station. You are welcome to bring other equipment like kettlebells and bands back to your pod. We ask that you return all equipment when you’re finished.
Do you accept ClassPass and Wellhub (FKA Gympass)?
Yes. Pod 2 in San Francisco and Pod 8 in Mill Valley are reserved for ClassPass. Wellhub users book through The Yard app and check in on their Wellhub app upon arrival.
How do I get a personal trainer?
You’re welcome to reach out directly to any of our independent personal trainers that you see listed on the Find a Trainer page or follow the steps on the page if you’d like assistance being placed with a trainer.
Can I bring my dog?
We love your furry friends, but we ask that you leave them at home unless your dog is registered as an emotional support animal. If you do bring in your ESA, please make sure they stay contained to your area for safety reasons.